Why Agencies Trust Hanover Wrecker Service

Hanover Wrecker Service operates to professional standards designed to support law enforcement, public safety agencies, commercial fleets, and the motoring public. Our certifications, training programs, equipment, and documented procedures are structured to reduce risk, improve scene safety, and ensure reliable, accountable towing and recovery services across East Tennessee and surrounding regions.

Industry Certifications & Training

Our operators receive ongoing training and certification aligned with nationally recognized towing and recovery standards, including:

• WreckMaster Certification (Multiple Levels) – Formal instruction in light-, medium-, and heavy-duty towing, advanced recovery techniques, winching, load control, and accident-scene safety.

• Industry Memberships & Continuing Education – Active participation in professional towing and recovery organizations to stay current with best practices, safety standards, and regulatory changes.

• OSHA-Based Scene Safety Training – Training focused on traffic incident management (TIM), hazard awareness, PPE use, and safe work-zone procedures.

• Drug-Free Workplace Policy – A documented policy supporting operator accountability, public trust, and compliance with agency expectations.

These standards ensure our operators are prepared to work safely alongside law enforcement and emergency responders in high-risk roadside environments.

How This Protects the Agency & Public

Our training and procedures directly support agency goals by delivering measurable outcomes:

• Faster Scene Clearance – Proper equipment selection, trained operators, and coordinated dispatch reduce roadway downtime.

• Reduced Secondary Accidents – Safe positioning, controlled recoveries, and traffic-aware operations help prevent follow-up collisions.

• Fewer Citizen Complaints – Professional conduct, clear communication, and documented processes reduce disputes and misunderstandings.

• Proper Evidence & Chain-of-Custody Handling – Secure vehicle handling and photo documentation help protect investigations and agency integrity.

Equipment & Capability Proof

Hanover Wrecker Service maintains a diverse fleet and specialized recovery equipment capable of handling complex incidents:

• Heavy-Duty Tow Trucks – Equipped for commercial vehicles, tractor-trailers, buses, and heavy equipment (including high-GVWR units and rotator capability where applicable).

• Advanced Recovery Gear – Dollies, skates, winches, rigging, and specialty tools for safe and controlled recoveries.

• Vehicle Transport & Stabilization Equipment – Designed to minimize damage and support law-enforcement scene requirements.

Photos of our fleet and recovery operations are available to demonstrate capability and professionalism.

Coverage & Response Standards

• Service Areas: Kodak, Sevier County, Knoxville, Jefferson City, and surrounding regions.

• 24/7 On-Call Structure: Around-the-clock availability for law enforcement, commercial, and emergency response.

• Centralized Dispatch Process: Coordinated dispatching ensures fast response, accurate information flow, and clear communication from call-out to scene clearance.

Insurance & Regulatory Compliance

We maintain insurance coverage and compliance standards appropriate for professional towing and recovery operations, including:

• Commercial Liability Coverage

• Workers’ Compensation Coverage

• Tow-Away & Storage Compliance in accordance with applicable local and state regulations

Certificates and documentation are available upon request.

Documentation & Accountability

Accountability is built into every call:

• Digital Dispatch & Call Logging

• Photo Documentation of Vehicles & Scenes

• Formal Complaint Resolution Process with documented follow-up and corrective action when required

These systems provide transparency, protect agencies from liability, and ensure consistent service quality.

Trusted, Trained, and Ready

Hanover Wrecker Service is built to be a reliable, professional partner for law enforcement and public safety agencies—combining training, equipment, documentation, and accountability to support safer roads and faster incident resolution.